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Terms and Conditions

Terms and Conditions

General conditions of Sale

  1. Etnagnam (hereinafter, for brevity, the Company) is not directly responsible for selling the products. The Company through its website etnagnam.eu (hereinafter, referred to as the Site) intends to make a market or online market place where goods from different vendors or different websites are grouped. Those responsible for the sale of products are sellers who register on the portal, with the approval of the Company’s staff.
  2. Within the Site are sold through an online sales service, carefully selected food products (hereinafter, for brevity, the Products) typical of the Sicily region.
  3. All vendors who want to sell alcohol must have the permission to sell it in their own country.
  4. All customers who want to buy alcohol must have the age to buy it and their country should be legal buy it.
  5. These Conditions of Sale apply to all those making purchases through the site. In case of variation of the General Conditions of Sale apply those published on the site at the time of the purchase order.
  6. By placing the purchase order the customer confirms that he has read and accepted all the General Conditions of Sale, to be an adult and fully capable.
  7. The essential characteristics of products and their prices are listed within each product page on this site. To Products applies the price indicated in the product data sheets when the order. The delivery costs, which are also given in the product data sheets are always charged to the customer.
  8. The order placed by the customer is proposed purchase of selected products from the Site and is governed by these Terms of Sale. The contract will be concluded only when the proposal will be accepted by the Company by sending customer acceptance email. The order and receipt are considered received when the parties to whom they are addressed are able to access them.
  9. In the event that upon receipt of the individual order the products ordered were not available, the customer will receive an email of non-acceptance of the order and return the price paid in the same way as for the purchase.
  10. The purchase arrangements are as follows:
    • Registration;
    • Order;
    • Acceptance;
    • Advance payment required;
    • Delivery.


  11. The Company shall keep a copy of the orders received and sent acceptances for 180 days.
  12. The aforementioned documents will be kept in a database and will be accessible only to the company’s personnel who need to consult it for the execution of their duties.
  13. The customer before forwarding the proposal to the Company may at any time correct any input errors by deleting the wrong data and inserting the correct one.
  14. The payment methods are the following:

    Payment must be made within 5 days from the date on which the order was placed. After passing this period the order will be deemed automatically canceled.

  15. In the event of cancellation by the customer, in case of rejection of the proposal by the Company and in case of returning the product that proves to be actually spoiled, you will be asked to appropriate lending institution the cancellation of the transaction and this will make provisions according to their timing of which the Company can not be held responsible.
  16. The delivery time of the products is a minimum of 15 days of receipt of payment by the customer.
  17. Delivery will be made by courier to the address specified by the customer. The company will charge the customer any additional costs caused by the change of the delivery address not intervened promptly notified.
  18. If the Customer, intended as the final consumer, you refuse or fail to take delivery of the Products in accordance with the provisions of these Terms of Sale, all risks of loss or damage to them will in any case against him . In that case, the company may cancel the order and have the products, without prejudice to its right to compensation for damage caused by the Client.
  19. Under the provisions of Decree no. 206/2005, the right of withdrawal is permitted only for non-perishable products just end consumers ie to natural persons acting outside their professional activities; It is attached hereto as Annex 1 to the General Conditions of the Sale Notice relating to the right of withdrawal and the model withdrawal form to the case in which the consumer intends to exercise this right by using the form.
  20. It is the responsibility of the customer to proceed to the product occurs at the time of delivery and ensure its conformity compared to those resulting from the Product page; if the packaging and / or the products are damaged, the customer must proceed with the immediate challenge of putting reserves control written on the slip certifying delivery, specifying the reason for the reserve, and give context to the Company notice.
  21. The products covered by these General Terms purchased by a consumer applies the legal guarantee of conformity provided for by Articles. 128 and following of D.L.vo 206 of 6.9.2005 and for customers who do not have the status of consumers the guarantees referred to artt.1476 et seq D.C.
  22. In the event that the product delivered is to be truly spoiled, the Customer must return it directly to the Company without tampering or adulterarlo, taking care that it is returned in the best storage conditions so that it can be controlled by the manufacturer; the Company will restituirne the price, subject to confirmation by the manufacturer that the same is really such.
  23. Complaints and any other communications sent in relation to the present Terms of Sale shall be made by registered letter a / r to the following address: Via Aldo Moro, 26 / C 95030 – Gravina di Catania (CT), or by email if these General conditions of Sale provide for it at: info@etnagnam.eu.
  24. The sales contract between the customer and company is concluded in Italy and regulated by Italian law.
  25. In the relationship between customer and company parties can start-court settlement procedures for settling disputes also electronically.

Attachment to the General Conditions of Sale

Attachment 1. Information concerning the exercise of the right of withdrawal – under Article 49, paragraph 4, of Legislative Decree no. 206/05

The consumer has the right to terminate the contract, without giving any reason within 14 days. The withdrawal period will expire after 14 days from the day when the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the goods To exercise the right of withdrawal, the consumer must inform the Company of his decision to withdraw from this contract by an unequivocal statement sent by registered letter a / r.
To this end may use the model withdrawal form Annex to present information, but is not required.
To comply with the withdrawal deadline, it is sufficient that the consumer send your communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal right itself.
Effects of withdrawal: if the consumer withdraws from a contract entered into pursuant to these Conditions of Sale, he will be refunded all payments it has made to the Company, except for the costs of delivery, without undue delay and in any case no later than 14 days from the day when the company is informed of the decision to terminate the contract it signed with the Consumer. These refunds will be made using the same means of payment used for the initial transaction, unless the consumer has expressly agreed otherwise; in any case it will not incur any fees as a result of such reimbursement.
The refund will be suspended until receipt of the goods or until the system demonstration by the consumer of having sent back the goods, whichever is earlier.
The consumer will have to send back the goods or hand them over to the Company at the address of Via Aldo Moro, 26 / C 95030 – Gravina di Catania (CT), without undue delay and in any case within 14 days from the day when the consumer has informed the his withdrawal from the contract entered into with the Company. The deadline is met if the consumer sends back the goods before the expiration of the 14 day period.
The direct costs of the return will be borne by the Consumer.
The consumer is only responsible for the decrease in value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Withdrawal form – under Article 49, paragraph 1, lett. H) Legislative Decree no. 206/05
(Complete and return this form only if you want to withdraw from the contract)


Name and surname ________________________________________________________,
Street __________________________________________________________________
Fax  _________________________________________________________________
Email ________________________________________________________________


With the present I / we notify the withdrawal from my / our contract of sale of the following products:




Ordered the __________________ and received the _______________









DATE ______________________



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